At LumeLux Shop, we understand that timely and reliable delivery is crucial to your satisfaction. Whether you’re illuminating your garden with our elegant Outdoor Rated Chandeliers or enhancing your pathways with our durable Post Lamps, we ensure that your order reaches you in perfect condition and within the promised timeframe.
Shipping Options
We offer two convenient shipping options to cater to your needs:
- Standard Shipping: For those who need their items quickly, we use DHL or FedEx. Orders are processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch. A flat shipping fee of $12.95 applies.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures your order is delivered within 15-25 days after dispatch, without any additional cost.
Order Processing
Once your order is placed, our team works diligently to process it within 1-2 business days. You will receive a confirmation email with your order details and tracking information as soon as your package is on its way.
Delivery Areas
We are proud to serve customers globally, bringing our premium outdoor lighting solutions to your doorstep. However, please note that we do not ship to certain remote areas in Asia and other regions. If you have any questions about delivery to your location, feel free to contact us at [email protected].
Returns and Exchanges
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 15 days of receiving your order. Please ensure that the items are in their original condition and packaging.
Contact Us
If you have any questions about our delivery options or need assistance with your order, our dedicated support team is here to help. Reach out to us at [email protected], and we’ll be happy to assist you.
Thank you for choosing LumeLux Shop. Let us help you light up your world with style and sophistication.