FAQ

About LumeLux Shop

Who is LumeLux Shop?

LumeLux Shop is a premium online retailer specializing in high-quality outdoor lighting solutions. We offer a wide range of products including Outdoor Ceiling Lights, Outdoor Rated Chandeliers, Outdoor Wall Lights, Pier Lamps, and Post Lamps.

Product Information

What types of products does LumeLux Shop offer?

We offer a variety of outdoor lighting products designed to enhance your outdoor spaces. Our product categories include Mounting Hardware, Outdoor Ceiling Lights, Outdoor Rated Chandeliers, Outdoor Wall Lights, Pier Lamps, and Post Lamps.

Are the products durable and weather-resistant?

Yes, all our outdoor lighting products are designed to withstand various weather conditions, ensuring durability and long-lasting performance.

Ordering & Payment

What payment methods does LumeLux Shop accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Yes, we use secure payment gateways to ensure your payment information is protected.

Shipping & Delivery

What are the shipping options available?

We offer two shipping options: Standard Shipping via DHL or FedEx with a flat fee of $12.95, and Free Shipping via EMS for orders over $50.

How long does it take to receive my order?

Orders are processed within 1-2 business days. Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days after dispatch.

Do you ship internationally?

Yes, we ship globally except for certain remote areas in Asia and other regions. Please contact us at [email protected] if you have any questions about delivery to your location.

Returns & Exchanges

What is your return policy?

We offer hassle-free returns and exchanges within 15 days of receiving your order. Items must be in their original condition and packaging.

How do I initiate a return or exchange?

Please contact our support team at [email protected], and we will guide you through the process.

Account & Support

How do I create an account?

You can create an account during the checkout process or by visiting the account registration page on our website.

How can I contact customer support?

You can reach our dedicated support team at [email protected] for any assistance with your order or other inquiries.

Additional Information

Where is LumeLux Shop located?

Our company address is 3273 University Drive, Chicago, US 60606.

Can I track my order?

Yes, once your order is dispatched, you will receive a confirmation email with tracking information.