At LumeLux Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to understand how to proceed with a return or exchange.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items may not be eligible for return or exchange, as outlined below.
Non-Returnable Items
Based on our product offerings, the following items are non-returnable:
- Outdoor Ceiling Lights
- Outdoor Rated Chandeliers
- Outdoor Wall Lights
- Pier Lamps
- Post Lamps
These items are excluded from our return policy due to their specialized nature and installation requirements.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
- Ship Your Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
- Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by LumeLux Shop.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order # [Your Order Number]
Body:
Dear LumeLux Shop Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at:
Email: [email protected]
Address: 3273 University Drive, Chicago, US 60606
Thank you for choosing LumeLux Shop. We appreciate your business and are here to ensure your shopping experience is as seamless as possible.