Shipping Information

At LumeLux Shop, we are committed to providing you with a seamless shopping experience. Below are the details of our shipping options and timelines:

  • Order Processing Time: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Cost: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Available for orders over $50

Please note that delivery times may vary depending on your location and any potential customs delays.

Returns & Exchanges

We want you to be completely satisfied with your purchase from LumeLux Shop. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process within 15 days of receiving your order.

Return & Exchange Policy

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that the following items are non-returnable due to their specialized nature and installation requirements:

  • Outdoor Ceiling Lights
  • Outdoor Rated Chandeliers
  • Outdoor Wall Lights
  • Pier Lamps
  • Post Lamps

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship Your Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
  5. Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by LumeLux Shop.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order # [Your Order Number]

Body:
Dear LumeLux Shop Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at:

Thank you for choosing LumeLux Shop. We appreciate your business and are here to ensure your shopping experience is as seamless as possible.